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Terms and Conditions - Wazzap AI - Product of VIMAD IA LLC

Last updated: February 25, 2025

Welcome to Wazzap AI!

Wazzap AI is a product of VIMAD IA LLC. These terms and conditions define the rules and regulations for the use of Wazzap AI's services and website, accessible at https://wazzap.ai/. By accessing this site and using our services, you agree to these terms in their entirety. If you disagree, please do not continue to use Wazzap AI.

1. SaaS Service Conditions

1.1 Service Provision

Wazzap AI provides a Software as a Service (SaaS) platform enabling WhatsApp interaction automation for lead management and appointment scheduling. By subscribing to our services, you agree that Wazzap AI will qualify your prospects based on the information and scripts you provide.

1.2 Subscription

The service is accessible via a monthly subscription that automatically renews unless canceled.

1.3 Customization and Configuration

The first month includes personalized system configuration, which is non-refundable. This configuration includes the integration of conversation scripts, information about your offers, and an FAQ for the AI.

1.4 Cancellation

After the first month, the subscription can be canceled at any time via account settings or by contacting our support.

1.5 Refund Policy

Initial configuration fees are non-refundable. Monthly payments are not refundable once charged, but you can cancel the subscription to avoid future billing.

1.6 Support

Technical support is available by email at support@wazzap.com.

1.7 Call Credits

Each plan includes a defined number of monthly call credits. Unused credits do not carry over to the following month.

2. License

The premium subscription offers a license to use Wazzap AI services.

3. User Content

3.1 Comments and Reviews

Users may post comments and reviews on the site. Wazzap AI does not filter or modify these comments before publication. Comments reflect the opinions of their authors, not those of Wazzap AI.

3.2 Content Responsibility

Wazzap AI cannot be held responsible for comments published by users. We reserve the right to remove any inappropriate content.

4. Hyperlinks

4.1 Link Authorization

The following organizations may link to our site without prior approval: Government agencies, Search engines, Press organizations, Online directories, Nationally accredited businesses.

4.2 Link Conditions

The link must not be misleading or imply non-existent sponsorship or approval.

5. Frames (iFrames)

Unless expressly authorized, you may not create frames around our web pages that alter the visual appearance of our site.

6. Content Responsibility

We are not responsible for content published on other sites linked to Wazzap AI. You agree to defend us against any claims related to external content.

7. Reserve Rights

We reserve the right to request the removal of any link to our site and to modify these terms at any time.

8. Link Removal

If you find an inappropriate link on our site, contact us. We will review your request but are not obligated to respond.

9. Disclaimer

To the extent permitted by law, we exclude all warranties related to the use of our site.

10. Limitation of Liability

10.1 AI Performance

We strive to provide accurate responses, but due to the limitations of AI models, errors may occur.

10.2 Liability Disclaimer

Wazzap AI cannot be held responsible for incorrect responses provided by its AI. Users must verify the relevance of responses before relying on them. To ensure the quality of AI output, we recommend improving prompts and AI missions.

10.3 Risk Reduction Measures

We implement regular improvements to minimize errors, but we cannot guarantee their complete elimination.

By using Wazzap AI, you accept these terms of use.

Frequently Asked Questions

How can I cancel my subscription?

You can cancel your subscription at any time after the first month via your account settings or by contacting our technical support at support@wazzap.com.

Are the configuration fees refundable?

No, the initial configuration fees are not refundable as they cover the personalized work of integrating your scripts and information into our system.

What happens if I exceed my monthly call credits?

If you exceed your monthly quota of call credits, you have the option to purchase additional credits or wait for the renewal of the following month.

How can I contact technical support?

Our technical support is available by email at support@wazzap.com. We strive to respond to all requests within 24 business hours.

Need additional help?

If you have questions about our terms of use, don't hesitate to contact us.

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